Enterprise HR AI Agent
Ooredoo HR Agent
An HR assistant that answers employee questions and automates HR workflows, retrieving grounded answers from internal HR documentation for a large telecom enterprise.
01 — Demo
HR Agent in Action
A walkthrough of the Ooredoo HR Agent handling employee inquiries — answering policy questions, retrieving knowledge from internal documentation, and guiding users through HR workflows in natural language.
- Natural-language Q&A for common HR policies and procedures
- Knowledge retrieval grounded in internal HR documentation
- Conversational flows for employee support and self-service
- Designed for enterprise deployment within Ooredoo's HR operations
Screen recording — Ooredoo HR Agent demo
02 — Employee Support
Self-Service HR Assistance
The agent reduces repetitive HR ticket volume by giving employees instant answers to benefits, leave policies, onboarding steps, and other routine questions — available 24/7 without waiting for a human response.
- Instant responses to frequently asked HR questions
- Guided workflows for leave requests and policy lookups
- Consistent answers aligned with official HR documentation
- Escalation paths when queries fall outside the agent's scope
Self-Service HR Assistance
Core capability powering this project.
03 — Knowledge Retrieval
Grounded Answers from HR Docs
Built a retrieval layer that indexes HR policies, handbooks, and internal SOPs so every response is grounded in approved source material — improving accuracy and trust for enterprise users.
- Semantic search over HR policies, FAQs, and procedural guides
- Context-aware retrieval that surfaces the most relevant documents
- Reduced hallucination risk through document-grounded generation
- Maintainable knowledge base that can be updated as policies change
Grounded Answers from HR Docs
Core capability powering this project.